FAQs

How do bird box cameras work? What is the best bird box camera? Can I watch the bird box camera on my tablet? How do I connect a bird box camera to a TV?

Green Feathers FAQs

Need help with your kit?

If you need a helping hand getting set up or if there is something you are unsure about, please visit our help site where you can find all our support guides, videos and tips. 

Collapsible row

General Buying Questions

How quickly will my order arrive?

We aim to dispatch UK orders within 1 working day. Orders before 4pm on a working day are usually dispatched the same day. We have a range of delivery options, so that if you need it the next working day, that’s no problem. 

Can you send to my country outside the UK?

Yes, we can ship internationally. Please see our delivery page for more information

What’s your guarantee on products?

We offer a 3-year guarantee on products as standard (excluding batteries). Read more about out guarantee policy

How do I return my item?

If you are unhappy with your item(s) then we offer a hassle-free 30-day money back guarantee on all orders. Find out more about our return policy

What if my item(s) are faulty?

If you discover an issue with your item(s) please get in touch with us as soon as possible. We can arrange a replacement or return to solve the issue. Find out more about returns policy

As standard, you are covered by our 3-year guarantee, so that in the unlikely event your equipment develops a fault in the future, we can help you out. Read more about our guarantee policy

General Bird Box Camera Questions

How do bird box cameras work?

Bird box cameras are tiny cameras, no larger than a matchbox, which can be fitted inside of a bird nest box to give you a fascinating window into the world of your garden birds. You can connect the camera receiver to a television and computer or for some cameras your smartphone and tablet so that you can enjoy your footage from the comfort of home. 

Can your bird box cameras record?

Yes, many of our camera kits allow you to record to a computer and our WiFi cameras even have an internal MicroSD card slot for recording footage directly in-camera. 

Can I connect a bird box camera to a laptop or PC?

Yes, there are a few ways of doing this. You can use one of our classic bird box camera kits and connecting it up to our USB Video Capture Device to view and record on your computer. Our HD Bird Box Cameras, when connected to your network, can also be watched on your computer and on multiple devices. 

How do I put a camera in a bird box?

Our camera kits include a bracket, which allows you to screw the camera to the wall of the nest box, placing the camera up and out of the way of the nesting birds. Our bird boxes have predrilled holes to make installation as easy as possible. 

Can I watch the bird box camera on my smartphone or tablet?

Yes! We are the first to offer a Wired IP and WiFi HD bird box cameras, which means that the signal from the camera can be sent down a network cable or over WiFi. You can watch from your smartphone, tablet or PC wherever you are using the free app! The cameras also boast much-improved HD images. 

What’s the difference between your wireless & WiFi cameras?

Our original wireless camera does not have WiFi connectivity and has a much more limited range and image quality. Our WiFi camera offers much clearer HD images and an interference-free experience. The wireless camera simply sends to a receiver and connects to a TV for live viewing and does not record unless you have a separate capture device or recorder. However, the Wi-Fi camera works with smartphones, tablets and computers and has inbuilt recording to MicroSD cards. 

What is the best bird box camera?

Our best nest box cameras feature high-quality imaging chips and digital processing to produce high-definition images with excellent detail and vibrant colours. We have a wired option for unbeatable reliability and our Wi-Fi camera for simplicity and flexibility. 

Are the cameras weatherproof?

Our bird box cameras are designed to be used inside enclosures, so the casings are not waterproof. This means if you are using the cameras outside you will need to find a way of protecting them from wind and rain. 

How do I enhance the picture from the box?

Our Daylight LED Lamp provides natural-looking daylight during the day to boost your colour images. It gives enough light to guarantee clear full colour recordings yet won’t be too bright or disturb the animals. Do make sure everything is installed before animals have started nesting in the box, as disturbing them can cause nest abandonment. 

Do your bird box cameras record in colour?

Yes, our bird box cameras record in colour during the daytime. When it is dark, the night vision switches on, which provides black-and-white images. If it is too dark in the nest box during the day, install one of our Daylight LED Lamps to boost the lighting inside the box to get the best picture possible. 

Why is there a pink tint on my image?

Some of our tiniest cameras do not have room to fit in what we call a “IR Cut” filter. This filters out infrared light from hitting the sensor. This means sometimes in low-light conditions the camera produces a pinky-purple image, this is not a fault with the camera. To get the best colour images during the daytime, install one of our Daylight LED Lamps. 

My camera is warming up, is this bad?

It is perfectly normal for the camera to feel warm to the touch while in operation. Don’t worry this won’t harm any nesting birds! 

Bird Boxes & Wildlife Habitats

How do I install a bird box camera?

Find out how in our blog post on the subject

How do I clean my bird box?

Read our article to find out how to do this. 

Where should I put my bird box?

See our tips for placing your bird box in our blog post.  

Can your cameras be used in hedgehog boxes?

Yes, they certainly can! Our customers have had great success with hedgehog box cameras. See our options available to find out more!

Accessories

Which power extension cable do I need?

1.3mm or 2.1mm? Which power extension cable works with my camera? 

1.3mm: works with cameras with codes starting NC701 
2.1mm: works with cameras with codes starting NCIP2 

Do I need to run a separate power supply with my Daylight LED Lamp?

Our Daylight LED Lamp can be powered “in line” using the camera’s existing power supply if it is 12 volts. For cameras of other voltages, you will need to run a separate power supply. 

12V cameras: product codes beginning NCIP2, NCTV2 
Other voltage cameras: product codes beginning NC701, CMOSNC7 

Which computers do your USB Video Capture Devices work with?

These work with both Windows and Mac computers.